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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.6 ★★★★★
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Product Reviews
★★★★★ 5
2 great toys
Set name: DinoBone 2-Pack XL
Great chew toy. It is wonderful that there are two toys in the order. Both of my large dogs like them. Pretty durable and these dogs chew a lot. Highly recommend.
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Reviewed in the United States on May 27, 2026
★★★★★ 5
Great Stuff
Set name: DinoBone 2-Pack XL, Set name: DinoBone 2-Pack XL
About as indestructible as it gets. It's just very hard molded material. I always make sure to wash the dog toys before letting them play, who knows where they come from. Picture is after hours/days of the built playing with it
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Reviewed in the United States on May 26, 2026
★★★★★ 5
Stood up against Brody test
Set name: DinoBone 2-Pack XL
Brody is a 3yr old 85lbs pit mix and has always been able to completely destroy anything that says "able to withstand the most aggressive chewing " these products live up to the claim!! It has been at least 3 days since Brody has been chewing on the toys and they are holding their own against him! Highly recommended for aggressive chewers.
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Reviewed in the United States on May 31, 2026
★★★★★ 1
Indestructible??
Set name: DinoBone 2-Pack XL, Set name: DinoBone 2-Pack XL
I am giving this product 1 star but it really deserves 0 stars.
Their definition of indestructible is different than mine, my pit bull had the ends of this toy chewed off and splintered in 2 days, I'm praying that I don't have to take her to the vet because she might have swallowed some of the material that it's made with. I believe that this is a dangerous product for a dog.
I will be sending them back including the one that she chewed.
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Reviewed in the United States on May 15, 2026
★★★★★ 4
Durable
Set name: DinoBone 2-Pack XL, Set name: DinoBone 2-Pack XL
I don't really like buying these super hard plastic toys for my dog, but he's such an aggressive chewer that most toys are like throwing away our money. If he doesn't destroy it it's because he doesn't like it. But these last a while. He's had one of these for almost a month now. It has chew marks, and he chewed a couple of small pieces off, but it's mostly fine. He likes it when I spread peanut butter between the ribs. The only other downside (besides feeding my dog plastic) is that it hurts worse than Lego to step on it when you're barefoot.
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Reviewed in the United States on April 23, 2026