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Description
Managing the Professional Service FirmInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."Binding Type: Paperback
Publisher: Free Press
Published: 06/09/1997
ISBN: 9780684834313
Pages: 384
Weight: 0.98lbs
Size: 9.26h x 6.14w x 0.95d
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4.7 ★★★★★
Based on 771 reviews
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Product Reviews
★★★★★ 5
Modern and stylish shelves...very nice!!
Size: 30"W, 2P, Color: White
I got these floating shelves to go above matching dressers...very nice! I had a handman put them up, as I am not that handy with tools. Very impressive and modern!!
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Reviewed in the United States on April 6, 2026
★★★★★ 5
The floating shelves are great
Size: 24"W, 2P, Color: White
I finally found a complete set of Japanese tea cups. I had bought 2 in Canada at Sypson and Sears. I had went to visit my family in British Columbia. But I couldn't find the rest of the set. I finally found the rest. My son-in-law installed the four shelves. They look nice and work great.
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Reviewed in the United States on March 19, 2026
★★★★★ 4
They're ok.
Size: 36"W, 2P, Color: White
The shelves are good but the wall brackets need more varied hole spacing, and the holes on the shelves for the bracket arms are loose so even screwed in they move a little bit.
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Reviewed in the United States on March 29, 2026
★★★★★ 5
Super reliable shelves
Size: 40"W, 2P, Color: White
Shelves are 10/10 came packaged very well. The shelves are very sturdy and the installation was a breeze.
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Reviewed in the United States on March 30, 2026
★★★★★ 5
Solid, easy to install floating shelves
Size: 20"W, 2P, Color: White
I really like the ease of installation of this set of floating shelves. The only requirement is that the bracket is mounted on the studs not just to drywall, or that appropriate drywall anchors are used. Once the brackets are secure, the shelves go in like a sleeve and you have yourself an awesome floating shelf. Good quality materials and fair value for the money. Great find for DIY.
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Reviewed in the United States on April 23, 2026