SKU: 14091736836

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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Description

The Customer Rules: The 39 Essential Rules for Delivering Sensational ServiceThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business any business depends upon winning and keeping customers. In 39 digestible, bite sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don't Try Too Hard

As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Binding Type: Hardcover
Publisher: Currency
Published: 03/05/2013
ISBN: 9780770435608
Pages: 189
Weight: 0.63lbs
Size: 7.77h x 5.20w x 0.83d

Review Citations: Publishers Weekly 12/17/2012
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SKU: 14091736836

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Phoenix, US
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In my 1/2 bath. Sturdy and appealing. Holds 3 rolls of toilet paper and still has the 2 shelves which have plenty of space.
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It was really easy to follow instructions. Looks super nice once it’s all put together . I did get the all wood one which I have to keep I might use a clear polish so it won’t feel rough. Once I decorated it looked super nice.
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Sharon Carter
Massapequa, US
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Very sturdy and fits nicely in my bathroom.
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Abbianna
Pawtucket, US
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Perfect Space-Saver for a Stylish Bathroom
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I’m really happy with this purchase! The shelves fit perfectly over my toilet, giving me extra storage without taking up floor space. Very sturdy, easy to assemble, and add a nice touch to the bathroom decor. Definitely worth it if you need functional storage with style.
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This bathroom wall shelf is a stylish and functional addition to any space. The combination of light wood shelves and black metal brackets gives it a modern, minimalist look that easily complements different décor styles.
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